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Evolution of Retail - Breakfast breifing

Date:June 28, 2018
Time:7:00am - 9:00am
Location:Sheraton Toronto Airport. 801 Dixon Road

Retail is an “evolutionary species of commerce” – most retail brands tend to prefer gradual change over quantum leaps forward. Yet major shifts in technology, competition, and consumer behavior are forcing swift change across sectors.

This executive breakfast briefing will feature Lyle Bunn, CDX Chair and Marcos Terenzio, Director of Digital Media at Shikatani Lacroix Design describing some of these rapid shifts and how brands are responding. Some topics include:

  • The influence of change management agents in your organization.
  • The unique challenges facing customer experience professionals.
  • The risks of being left behind in a shifting industry.
  • Case studies of brands that are using digital experiences effectively to improve customer experiences.
Admission Fee:RSVP required